Times Health Club Community / Website Support / Web site errors
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Fiona C
The Master
Posts: 2639

Post History
# Posted: 7 Jun 2008 09:37


Quoting: Sparky67
I can end up with an in-box full of email notifications

Teresa do you see the tick box under "Preview your post"? It says "Notify me by email when someone replies to this thread.

Next time you post something, make sure the box is unticked or you get an email every time one of us writes something after you


Fiona C
The Master
Posts: 2639

Post History
# Posted: 7 Jun 2008 09:39


Hello Times Health Club

Can you explain why some of our threads now start with a large white space at the top? It's a bit confusing as you don't realise there's anything there until you scroll down the page a bit. Only started happening about a week/10 days ago.


Teresa Edgley
Fitness Guru
Posts: 577

Post History
# Posted: 7 Jun 2008 09:58


Quoting: fionacatriona
Teresa do you see the tick box under "Preview your post"? It says "Notify me by email when someone replies to this thread.

Next time you post something, make sure the box is unticked or you get an email every time one of us writes something after you



That's my point - I do like to get an email so I know when someone has posted, but then you continue to get emails every time after that too.

Most other sites send you one for the first post only, and no more until you actually visit the thread.


Barbara H
Fitness Guru
Posts: 675

Post History
# Posted: 7 Jun 2008 10:44


Quoting: Sparky67
Most other sites send you one for the first post only, and no more until you actually visit the thread.


Oh dear!

Ticking the box was my new 'give it a go' for today. I have set myself a none weight related goal of trying to learn something more about the site 2 or 3 times a week.

Looks like I'm going to get loads of notifications now instead of the one I was expecting.

B


Fiona C
The Master
Posts: 2639

Post History
# Posted: 7 Jun 2008 10:50


Quoting: Sparky67
That's my point

Duh! Thought you just hadn't realised about the box. Yes I realised early on it was easier just to have a quick scan down the list and see what's being talked about!


Jackie W
Fitness Guru
Posts: 1347

Post History
# Posted: 7 Jun 2008 11:33


Quoting: Relapsed
Looks like I'm going to get loads of notifications now instead of the one I was expecting.

To help you towards your goal of learning 2-3 new things about THC: go back to the page, and click on "unsubscribe" to switch off the e-mail notification for every message posted. This facility is useful for Forums without much traffic, or where you're waiting for an answer to a question you have posted. But hopeless for Ab Fab where you could receive hundreds of email notifications a day!


Teresa Edgley
Fitness Guru
Posts: 577

Post History
# Posted: 7 Jun 2008 12:16


Quoting: jackiewilson
This facility is useful for Forums without much traffic, or where you're waiting for an answer to a question you have posted. But hopeless for Ab Fab where you could receive hundreds of email notifications a day!


I do find it handy for people posting on the more obscure or old threads that might then quickly disappear again.


Jackie W
Fitness Guru
Posts: 1347

Post History
# Posted: 4 Jul 2008 16:40


Quoting: fionacatriona
Can you explain why some of our threads now start with a large white space at the top? It's a bit confusing as you don't realise there's anything there until you scroll down the page a bit. Only started happening about a week/10 days ago.

Hi Em - or anyone else at THC. This large white space at top of threads is becoming more common. I suffer from slow connections (can't get broadband), and I've got no way of knowing whether page is take age to download or it's another case of the mystery white space syndrome. See for example http://www.timeshealth.co.uk/93_1110_0.html


Jeannie Hunter
Fitness Guru
Posts: 453

Post History
# Posted: 4 Jul 2008 19:47


I'm glad that this is not only occuring on my computer Jackie! I find it most disconcerting and I am on broadband, so it doesn't seem to be anything to do with that. It also says on my home page that I have no contacts - well, where have they all gone?!!


Jackie W
Fitness Guru
Posts: 1347

Post History
# Posted: 4 Jul 2008 20:19


Oh Jeannie - indeed your profile page is showing "No contacts yet". Yet on my profile page, you are still showing as one of my contacts. And from my home page, you are showing as a contact and I can send you a message. What happens if you try to send me a message?


Goesona Bit
The Master
Posts: 2558

Post History
# Posted: 4 Jul 2008 20:51


Oh and while this thread is at the top, how's the 'tracking back to Jan' business going - I want to know the inches I've lost before I fain them all back again.
Emm


Emmanuelle Marvy
TimesHealth Regular
Posts: 44

Post History
# Posted: 7 Jul 2008 16:28


Hi everyone,
Sorry to hear about that white space. Jackie, can you tell me what group the thread you sent a link for is please?
We will look at that issue.
Jeannie, we'll also look at your contact issue.
Sorry Emm, no progress on the "tracking back to Jan" am afraid. We're still working on it though.
The other Em (this one with one "m")


Jackie W
Fitness Guru
Posts: 1347

Post History
# Posted: 7 Jul 2008 17:18


Quoting: emarvy
white space. Jackie, can you tell me what group the thread you sent a link for is please?

It's Ab Fab group. Quite a few threads have this white space at top, eg
http://www.timeshealth.co.uk/93_1118_0.html
http://www.timeshealth.co.uk/93_1106_0.html
http://www.timeshealth.co.uk/93_1126_0.html

Sometimes the white space is just one first page of thread, sometimes on every page....

What I haven't checked is whether once there is a big white space there is always a big white space, or whether it's just for that session. But what I do know is that an increasing number of threads are appearing with long white space at top. Hope that is helpful. J


Jeannie Hunter
Fitness Guru
Posts: 453

Post History
# Posted: 8 Jul 2008 19:01


Thank you Em! Have just checked and it still says that I don't have any contacts - think I have five or six!


jackie morton
Fitness Guru
Posts: 1065

Post History
# Posted: 8 Jul 2008 19:05


Quoting: bileanni
Have just checked and it still says that I don't have any contacts - think I have five or six!


You're still on my list Jeannie, have you tried looking on your profile page??


Jackie W
Fitness Guru
Posts: 1347

Post History
# Posted: 9 Jul 2008 18:36


Quoting: jackieathetimeshealthcouk
have you tried looking on your profile page

Jeannie is still on my contact list but if you go to her profile page http://bileanni.timeshealth.co.uk/ it says "No contacts yet". She does, however, seem to be able to send to and receive messages from me (one of her contacts).


Emmanuelle Marvy
TimesHealth Regular
Posts: 44

Post History
# Posted: 10 Jul 2008 12:29


Thanks Jackie,
We'll look into the white space issue but it doesn't seem to happen when i use Mozilla so until we fix the problem may be you can use Mozilla as your preferred browswer? You can safely download it for free on www.mozilla.com.
Em


Fiona C
The Master
Posts: 2639

Post History
# Posted: 10 Jul 2008 13:19


Quoting: emarvy
We'll look into the white space issue but it doesn't seem to happen when i use Mozilla so until we fix the problem may be you can use Mozilla as your preferred browswer

... we're ALL getting the white spaces, and it happens all the time now - even when we start a new thread. I don't think it's feasible for all THC members to change their internet browser to something else - will that not mess with all the other things we use our computers for?


Emmanuelle Marvy
TimesHealth Regular
Posts: 44

Post History
# Posted: 10 Jul 2008 15:03


No Fiona there isnt' any risk that it will mess up anything on your computer. It's just a much better browser and very easy to install. I do understand if you don't want to change anything but am just trying to suggest something that will have immediate affect.


Goesona Bit
The Master
Posts: 2558

Post History
# Posted: 10 Jul 2008 15:35


I think I'd rather not change browser and see a lot of white spaces - my wind up computer wouldn't be able to take the stress!


Jackie W
Fitness Guru
Posts: 1347

Post History
# Posted: 10 Jul 2008 20:07


Quoting: emarvy
but it doesn't seem to happen when i use Mozilla so until we fix the problem may be you can use Mozilla as your preferred browswer? You can safely download it for free on www.mozilla.com.

Thanks for update Em. I'm reluctant to download another browser (even assuming I can, because without broadband, most software is too large for me to download) because in my experience there always seems to be a conflict with existing software. As it's an irritating fault rather than one that stops us using the forums, I suspect most of us will continue to curse until you manage to work out what suddenly happened with the forums that led to the mysterious appearance of white space in IE


Alison Fletcher
TimesHealth Newbie
Posts: 15

Post History
# Posted: 15 Jul 2008 11:31


I want to set a new target date but the date format is American.

Why ?


Emmanuelle Marvy
TimesHealth Regular
Posts: 44

Post History
# Posted: 15 Jul 2008 15:52


Not sure what you mean Alison. When you try and change your target date it says: "I want to achieve this in" and you can then put the number of days or a specific date (in whatever format you want)


Emmanuelle Marvy
TimesHealth Regular
Posts: 44

Post History
# Posted: 17 Jul 2008 09:46


Hi everyone,
Very happy to say that the time difference should now be adjusted and the time you use and that is displayed on the Times Health Club should now be correct.
Also happy to say that anyone who was having problems using the diet sliders in IE7 shouldn't have any issue anymore.
We're still looking at the other problems you're raise before and we'll be updating you as soon as we solve them.
Best,
Em


Jackie W
Fitness Guru
Posts: 1347

Post History
# Posted: 17 Jul 2008 11:40


Thanks for update Em.


Alison Fletcher
TimesHealth Newbie
Posts: 15

Post History
# Posted: 18 Jul 2008 08:10


I tried to set a new target date of 31/12/08 - but the message I get is invalid time. But if I set the date to 12/31/08 (American format) then its accepted.


As I asked why ?


Emmanuelle Marvy
TimesHealth Regular
Posts: 44

Post History
# Posted: 18 Jul 2008 10:31


I now understand what you mean Alison. We'll look into this issue.
Thansk
Em


Emmanuelle Marvy
TimesHealth Regular
Posts: 44

Post History
# Posted: 18 Jul 2008 15:03


Me again,
Some of you had problems inviting people to join a group. Well that's been fixed so feel free to invite all your friends to join in.
Some of you (hopefully a different set of people) were experiencing problems with motivator requests e-mails not being received. Well, again we've fixed that problem.
Best,
Em


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