Times Health - Web site errors

Reply by Fiona C

Sat, 22 Nov 2008 10:44:30 +0000

Quoting: glossta1I too am unsure how much of myself is on show through my profile... Absolutely nothing Saira. If I click on your name I get a message saying you don't exist! If you click on my name (above my picture on the message) you should be able to see my profile page. Do you see the little grey box under "Posts" on your message above? You'll see that most other people have a yellow box. Your grey one means that no-one can send you a message or ask to be your cont...

Reply by Saira L

Fri, 21 Nov 2008 23:32:37 +0000

Many thanks for the support - needed and valued. I too am unsure how much of myself is on show through my profile... I wish I understood techie stuff. Anyone out there able to explain in words of one syllable?

Reply by cally mazoo

Fri, 21 Nov 2008 21:40:03 +0000

O scrap the last message! I have just read the small print 'profile ' on the top RHS as advised.

Reply by cally mazoo

Fri, 21 Nov 2008 21:37:48 +0000

IHelp! have left a comment on some peoples pages over time and notice that some even write on their own pages in reply to others. I cannot find a comment page on mine at all so i cannot speak firmly to myself. I have used messages but as Fiona says that is different. I cannot see the suggestions above on my profile page - or am I being very thick?...

Reply by Fiona C

Fri, 21 Nov 2008 13:11:27 +0000

Quoting: sharper_finI didn't realise others could see that much about me ...don'y worry - we're not that interested in the detail. More interested in your diaries t be honest!

Reply by Shaun Finnie

Fri, 21 Nov 2008 07:54:01 +0000

Thanks for that Fiona, I can see 'me' that way. Gosh, I didn't realise others could see that much about me! Might have to get creative with the graphs.....

Reply by Fiona C

Thu, 20 Nov 2008 22:45:44 +0000

Quoting: sharper_finSo I guess other people are seeing something about me (and commenting on it) that I can't? OOoooo Shaun - you've got two comments on your profile page! I got the same message as you did when I clicked on your name above the last message. Then I tried going to the member's page and put "Shaun Finnie" in the search box and it came up with you. When I clicked on your little profile icon, I got your profile page. Want to know who your comments are...

Reply by Shaun Finnie

Thu, 20 Nov 2008 07:21:01 +0000

Hmmm, that may be it then. Whenever I click the 'profile' button, I get the following message "Sorry this page doesn't exist on The Times Health Club" So I guess other people are seeing something about me (and commenting on it) that I can't?

Reply by jackie morton

Wed, 19 Nov 2008 22:11:16 +0000

Quoting: sharper_finIs this spam? is it a broken link? Are people really trying to send me messages? Think I've worked it out. The link is to your profile page, but as you want it hidden, just anyone can't see it. If you go to your prifile page and look at the right hand around the top of the page, you should see the same link....

Reply by Fiona C

Wed, 19 Nov 2008 21:03:10 +0000

Quoting: sharper_finIs this spam? is it a broken link? Are people really trying to send me messages? Shaun, if someone has left a "comment" then it will be on your profile page so you can go and check it out on there. Anyone can leave a comment - it's like writing on your Wall if you're familiar with Facebook. Messages are different - they appear in your message box on your home page and you have to be "contacts" before you can message each other. I just hop...

Reply by Shaun Finnie

Wed, 19 Nov 2008 18:50:21 +0000

I've had a couple of emails now that say Hi Shaun, Just to let you know, [NAME REMOVED BY SHAUN] has left a comment on your Times Health Club page. To see what she said, visit http://sharper_fin.timeshealth.co.uk All the best, The Times Health Club team That's nice, but the http://sharper_fin.timeshealth.co.uk link doesn't work, and I never set up a page (to my knowledge) called that. Is this spam? is it a broken link? Are people really trying to send me me...

Reply by Alison Fletcher

Wed, 19 Nov 2008 11:49:35 +0000

Quoting: alison43Quoting: alison43 I tried to set a new target date of 31/12/08 - but the message I get is invalid time. But if I set the date to 12/31/08 (American format) then its accepted. As I asked why ? Any update on this ? I originally posted this on July 15th and then again on Sptember 24th. But still no fix....

Reply by Frances Jones

Wed, 19 Nov 2008 09:59:37 +0000

Well done Saira. It must be difficult coping with a sick child and then trying to be good and healthy so all power to you. It's great you can find some time to log on so we can support you when needed.

Reply by S tafford

Tue, 18 Nov 2008 21:15:28 +0000

Quoting: glossta1healthily than before and stay off the booze (18th alc-free day today). Well done Saira - keep going you're doing brilliantly! Simone x

Reply by Sue Reed

Tue, 18 Nov 2008 21:09:23 +0000

Quoting: glossta1(18th alc-free day today) Fantastic Saira! Well done Staying off booze will help you cope with your daughter's illness and whatever else life throws at you so much better! Well done!

Reply by Saira L

Tue, 18 Nov 2008 20:14:44 +0000

I'm holding it together, Sue, thanks, but not really in any sort of stride yet. My daughter was taken ill just after I did my initial sign-up, so I'm running in crisis mode at the moment, and just managing to eat more healthily than before and stay off the booze (18th alc-free day today). I don't think my profile page is very together yet - I'm not very techie, and this is one techijob I will NOT be asking my children to help me with! I haven't a clue how to start a n...

Reply by Teresa Edgley

Tue, 18 Nov 2008 16:07:25 +0000

Quoting: fionacatrionaan hour and a half of Location, location, location? Err, no.

Reply by Sue Reed

Tue, 18 Nov 2008 10:32:23 +0000

don't think blood pressure has come up yet, Saira - go for it! I tried to put a comment on your profile page yesterday but was unable to. How's it going with you?

Reply by Saira L

Tue, 18 Nov 2008 00:14:14 +0000

Has anyone seen a thread focusing on Blood Pressure? Should I start one? Saira

Reply by Marion Eley

Mon, 17 Nov 2008 23:52:08 +0000

Quoting: fionacatriona... having said that, I actually fell asleep for about half of it, so does anyone know where that girl eventually bought a flat in north London? Wasn't just me then? Think she decided on the flat in South London after all.

Reply by Fiona C

Mon, 17 Nov 2008 23:35:30 +0000

... having said that, I actually fell asleep for about half of it, so does anyone know where that girl eventually bought a flat in north London?

Reply by Fiona C

Mon, 17 Nov 2008 23:34:46 +0000

Quoting: susanreedhave been wondering why the site is so quiet tonight ... an hour and a half of Location, location, location?

Reply by Mother Nature Knows Best

Mon, 17 Nov 2008 20:54:26 +0000

Quoting: Sparky67THC pages loading tonight - my computer is taking ages to load the pages, but it only seems to the the THC causing me problems? Mine too but also on Facebook so could be the whole network. Carol

Reply by S tafford

Mon, 17 Nov 2008 20:53:41 +0000

All ok with me - bit strange isn't it?

Reply by Sue Reed

Mon, 17 Nov 2008 20:52:36 +0000

No, I'm ok, but have been wondering why the site is so quiet tonight, so maybe others are having problems too Teresa

Reply by Teresa Edgley

Mon, 17 Nov 2008 20:50:27 +0000

Is anyone else having trouble with the THC pages loading tonight - my computer is taking ages to load the pages, but it only seems to the the THC causing me problems?

Reply by Teresa Edgley

Sun, 16 Nov 2008 18:58:16 +0000

Quoting: MKNBStill and hour behind I noticed this earlier as well.

Reply by Jackie W

Sun, 16 Nov 2008 18:45:45 +0000

Quoting: emarvySorry Jackie hadn't seen your messsage. Will check this with the Tech team and come back to you. Em: any news from the Tech Team since you asked them on 30 October why, since I changed my email address, I no longer receive emails from THC letting me know that I have messages, water bottles and contact requests. Nor am I receiving emails to threads to which I am subscribed to let me know there is a new posting (see postings above). Jackie...

Reply by Mother Nature Knows Best

Sun, 16 Nov 2008 17:02:37 +0000

Still and hour behind Signing this at 17:01hrs Carol

Reply by Emmanuelle Marvy

Tue, 11 Nov 2008 17:51:56 +0000

ok we'll look into this again! Sorry...(

Reply by Fiona C

Mon, 10 Nov 2008 22:32:21 +0000

... yes I noticed that too - it hasn't been fixed!

Reply by Teresa Edgley

Mon, 10 Nov 2008 17:47:21 +0000

I must still be there, as my posts are still saying one hour ahead of the real time??

Reply by Fiona C

Fri, 07 Nov 2008 18:15:38 +0000

Quoting: emarvythe time (GMT) issue has been solved Thanks Em. Emm, you can come back from the Azores now - please talk to us ....

Reply by Emmanuelle Marvy

Fri, 07 Nov 2008 16:53:55 +0000

Hi everyone, Just wanted to say that the time (GMT) issue has been solved. Regards, Em

Reply by Saira L

Wed, 05 Nov 2008 20:48:55 +0000

Hi All, Many thanks for all the helpful suggestions.As you can see, I've successfully changed the name that appears on here, and it even did it retrospectively! Saira

Reply by Teresa Edgley

Mon, 03 Nov 2008 12:11:25 +0000

I find it very confusing when it quotes a different name when you quote omeone to the name they actually use - you have to remember who people are (especially as I tend to be quite visual so remember the pictures - not helpful when people change them) but then you have to remember their other name when they are quoted. I thought the name that I used (Sparky67) would be the name I would post with, and was quite surprised to find my real name up there for all to see!...

Reply by Fiona C

Mon, 03 Nov 2008 10:59:04 +0000

... BTW you've already got your privacy set so no-one can see your profile page. The only thing anyone can see is posts you've made.

Reply by Fiona C

Mon, 03 Nov 2008 10:57:38 +0000

... I'm obviously a slower typer than Simon

Reply by Fiona C

Mon, 03 Nov 2008 10:56:24 +0000

Quoting: glossta1How can I now change the name that appears Sara, the username is what you log in with, and is what appears when someone quotes you. We haev asked THC to change this as many people use their real name as their user name. Go to "Home" where there is a yellowish box called "The Times Health Club Options" Click on the first link to change your privacy settings. This includes concealing your actual weight from everyone. On the right you'll see a lis...

Reply by Simon C

Mon, 03 Nov 2008 10:52:44 +0000

You can change your display name if you want by going into your home page and selecting the About Me tab. On the right hand side under the "A little about me" box is "Name and starting weight". You can select change and then put a different name in. This should change any posts you have already made as well as any new ones. This page also enables you to check your privacy options for who can see what information about you, that bit is on the left hand side in the "Th...

Reply by Saira L

Sun, 02 Nov 2008 17:22:09 +0000

I was also surprised to find, having selected a user-name (albeit a bit silly), that my posts appear under my full name. What else from my dutiful form-filling has become public? I'm not especially shy, but I'd really rather choose to whom and when I disclose my full name, age, goals etc, especially as I am a teacher. How can I now change the name that appears?...

Reply by Emmanuelle Marvy

Thu, 30 Oct 2008 12:24:55 +0000

Hi Sorry Jackie hadn't seen your messsage. Will check this with the Tech team and come back to you. Best, Em

Reply by Mother Nature Knows Best

Wed, 29 Oct 2008 22:33:26 +0000

Quoting: fionacatrionaHello THC. My computer's adjusted itself to GMT but my posts are coming up with the wrong time - can you put the website onto GMT please? I just noticed this too Fiona. So THC which time zone we in then?????

Reply by Jackie W

Wed, 29 Oct 2008 22:10:25 +0000

Em - I notice that you are still watching this thread. Not had any response to my posting of error on 13 October (see above) - namely that since I changed my email address, I no longer receive emails from THC letting me know that I have messages, water bottles and contact requests. Nor am I receiving emails to threads to which I am subscribed to let me know there is a new posting. Can you acknowledge that you hve read this...

Reply by Shaun Finnie

Wed, 29 Oct 2008 09:40:07 +0000

It's not an error as such, but a question - is there any way to rename a forum thread?

Reply by Fiona C

Tue, 28 Oct 2008 21:31:57 +0000

Thank you - it's actually only half past nine!

Reply by Emmanuelle Marvy

Tue, 28 Oct 2008 13:18:39 +0000

Sorry about that Fiona, We'll look into this. Thanks Em

Reply by Fiona C

Sun, 26 Oct 2008 10:26:23 +0000

Hello THC. My computer's adjusted itself to GMT but my posts are coming up with the wrong time - can you put the website onto GMT please? I'm not prepared to move to The Azores like Emm!

Reply by Jackie W

Tue, 14 Oct 2008 20:55:03 +0000

Nor am I receiving emails on threads to which I am subscribed letting me know that a message has been added to the thread. Everything was working fine until I amended my email addressQuoting: jackieathetimeshealthcoukI've never had an e-mail like that from the thc since I joined. Did I miss something Don't know Jackie - it's nine months since I registered and can't remember that far back! Hopefully someone from Times will read this soon and get back to us....

Reply by jackie morton

Mon, 13 Oct 2008 20:55:34 +0000

Quoting: jackiewilson THC has stopped sending me emails letting me know when I have messages, contact requests, water bottles etc I've never had an e-mail like that from the thc since I joined. Did I miss something out on the set up.

Reply by Jackie W

Mon, 13 Oct 2008 19:51:00 +0000

Help - THC has stopped sending me emails letting me know when I have messages, contact requests, water bottles etc. I am pretty certain this dates from when I changed my email address. Updated to new address in my profile, but no longer get emails. I do however still receive emails reminding me to do a report for my motivators, and to check out people for whom I am acting as motivator....

Reply by Alison Fletcher

Wed, 24 Sep 2008 13:22:38 +0000

Quoting: alison43 I tried to set a new target date of 31/12/08 - but the message I get is invalid time. But if I set the date to 12/31/08 (American format) then its accepted. As I asked why ? Any update on this ?

Reply by Emmanuelle Marvy

Mon, 15 Sep 2008 15:48:01 +0000

Hi Emm, No update am afraid. We're still working on it. Regards, Em

Reply by Goesona Bit

Mon, 15 Sep 2008 14:27:08 +0000

Just noticed it's a couple of months since I last asked this question - any progress on retrieving data on 'Track'?

Reply by Emmanuelle Marvy

Fri, 18 Jul 2008 14:03:32 +0000

Me again, Some of you had problems inviting people to join a group. Well that's been fixed so feel free to invite all your friends to join in. Some of you (hopefully a different set of people) were experiencing problems with motivator requests e-mails not being received. Well, again we've fixed that problem. Best, Em...

Reply by Emmanuelle Marvy

Fri, 18 Jul 2008 09:31:26 +0000

I now understand what you mean Alison. We'll look into this issue. Thansk Em

Reply by Alison Fletcher

Fri, 18 Jul 2008 07:10:42 +0000

I tried to set a new target date of 31/12/08 - but the message I get is invalid time. But if I set the date to 12/31/08 (American format) then its accepted. As I asked why ?

Reply by Jackie W

Thu, 17 Jul 2008 10:40:58 +0000

Thanks for update Em.

Reply by Emmanuelle Marvy

Thu, 17 Jul 2008 08:46:19 +0000

Hi everyone, Very happy to say that the time difference should now be adjusted and the time you use and that is displayed on the Times Health Club should now be correct. Also happy to say that anyone who was having problems using the diet sliders in IE7 shouldn't have any issue anymore. We're still looking at the other problems you're raise before and we'll be updating you as soon as we solve them. Best, Em...

Reply by Emmanuelle Marvy

Tue, 15 Jul 2008 14:52:08 +0000

Not sure what you mean Alison. When you try and change your target date it says: "I want to achieve this in" and you can then put the number of days or a specific date (in whatever format you want)

Reply by Alison Fletcher

Tue, 15 Jul 2008 10:31:24 +0000

I want to set a new target date but the date format is American. Why ?

Reply by Jackie W

Thu, 10 Jul 2008 19:07:03 +0000

Quoting: emarvybut it doesn't seem to happen when i use Mozilla so until we fix the problem may be you can use Mozilla as your preferred browswer? You can safely download it for free on www.mozilla.com. Thanks for update Em. I'm reluctant to download another browser (even assuming I can, because without broadband, most software is too large for me to download) because in my experience there always seems to be a conflict with existing software. As it's an irritating fault rather ...

Reply by Goesona Bit

Thu, 10 Jul 2008 14:35:54 +0000

I think I'd rather not change browser and see a lot of white spaces - my wind up computer wouldn't be able to take the stress!

Reply by Emmanuelle Marvy

Thu, 10 Jul 2008 14:03:40 +0000

No Fiona there isnt' any risk that it will mess up anything on your computer. It's just a much better browser and very easy to install. I do understand if you don't want to change anything but am just trying to suggest something that will have immediate affect.

Reply by Fiona C

Thu, 10 Jul 2008 12:19:42 +0000

Quoting: emarvyWe'll look into the white space issue but it doesn't seem to happen when i use Mozilla so until we fix the problem may be you can use Mozilla as your preferred browswer ... we're ALL getting the white spaces, and it happens all the time now - even when we start a new thread. I don't think it's feasible for all THC members to change their internet browser to something else - will that not mess with all the other things we use our computers for? ...

Reply by Emmanuelle Marvy

Thu, 10 Jul 2008 11:29:47 +0000

Thanks Jackie, We'll look into the white space issue but it doesn't seem to happen when i use Mozilla so until we fix the problem may be you can use Mozilla as your preferred browswer? You can safely download it for free on www.mozilla.com. Em

Reply by Jackie W

Wed, 09 Jul 2008 17:36:47 +0000

Quoting: jackieathetimeshealthcoukhave you tried looking on your profile page Jeannie is still on my contact list but if you go to her profile page http://bileanni.timeshealth.co.uk/ it says "No contacts yet". She does, however, seem to be able to send to and receive messages from me (one of her contacts)....

Reply by jackie morton

Tue, 08 Jul 2008 18:05:02 +0000

Quoting: bileanniHave just checked and it still says that I don't have any contacts - think I have five or six! You're still on my list Jeannie, have you tried looking on your profile page??

Reply by Jeannie Hunter

Tue, 08 Jul 2008 18:01:42 +0000

Thank you Em! Have just checked and it still says that I don't have any contacts - think I have five or six!

Reply by Jackie W

Mon, 07 Jul 2008 16:18:08 +0000

Quoting: emarvywhite space. Jackie, can you tell me what group the thread you sent a link for is please? It's Ab Fab group. Quite a few threads have this white space at top, eg http://www.timeshealth.co.uk/93_1118_0.html http://www.timeshealth.co.uk/93_1106_0.html http://www.timeshealth.co.uk/93_1126_0.html Sometimes the white space is just one first page of thread, sometimes on every page.... What I haven't checked is whether once there is a big white space there is alway...

Reply by Emmanuelle Marvy

Mon, 07 Jul 2008 15:28:10 +0000

Hi everyone, Sorry to hear about that white space. Jackie, can you tell me what group the thread you sent a link for is please? We will look at that issue. Jeannie, we'll also look at your contact issue. Sorry Emm, no progress on the "tracking back to Jan" am afraid. We're still working on it though. The other Em (this one with one "m")...

Reply by Goesona Bit

Fri, 04 Jul 2008 19:51:16 +0000

Oh and while this thread is at the top, how's the 'tracking back to Jan' business going - I want to know the inches I've lost before I fain them all back again. Emm

Reply by Jackie W

Fri, 04 Jul 2008 19:19:30 +0000

Oh Jeannie - indeed your profile page is showing "No contacts yet". Yet on my profile page, you are still showing as one of my contacts. And from my home page, you are showing as a contact and I can send you a message. What happens if you try to send me a message?

Reply by Jeannie Hunter

Fri, 04 Jul 2008 18:47:08 +0000

I'm glad that this is not only occuring on my computer Jackie! I find it most disconcerting and I am on broadband, so it doesn't seem to be anything to do with that. It also says on my home page that I have no contacts - well, where have they all gone?!!

Reply by Jackie W

Fri, 04 Jul 2008 15:40:52 +0000

Quoting: fionacatrionaCan you explain why some of our threads now start with a large white space at the top? It's a bit confusing as you don't realise there's anything there until you scroll down the page a bit. Only started happening about a week/10 days ago. Hi Em - or anyone else at THC. This large white space at top of threads is becoming more common. I suffer from slow connections (can't get broadband), and I've got no way of knowing whether page is take age to dow...

Reply by Teresa Edgley

Sat, 07 Jun 2008 11:16:02 +0000

Quoting: jackiewilson This facility is useful for Forums without much traffic, or where you're waiting for an answer to a question you have posted. But hopeless for Ab Fab where you could receive hundreds of email notifications a day! I do find it handy for people posting on the more obscure or old threads that might then quickly disappear again....

Reply by Jackie W

Sat, 07 Jun 2008 10:33:41 +0000

Quoting: RelapsedLooks like I'm going to get loads of notifications now instead of the one I was expecting. To help you towards your goal of learning 2-3 new things about THC: go back to the page, and click on "unsubscribe" to switch off the e-mail notification for every message posted. This facility is useful for Forums without much traffic, or where you're waiting for an answer to a question you have posted. But hopeless for Ab Fab where you could receive hundreds of email...

Reply by Fiona C

Sat, 07 Jun 2008 09:50:09 +0000

Quoting: Sparky67That's my point Duh! Thought you just hadn't realised about the box. Yes I realised early on it was easier just to have a quick scan down the list and see what's being talked about!

Reply by Barbara H

Sat, 07 Jun 2008 09:44:30 +0000

Quoting: Sparky67Most other sites send you one for the first post only, and no more until you actually visit the thread. Oh dear! Ticking the box was my new 'give it a go' for today. I have set myself a none weight related goal of trying to learn something more about the site 2 or 3 times a week. Looks like I'm going to get loads of notifications now instead of the one I was expecting. B...

Reply by Teresa Edgley

Sat, 07 Jun 2008 08:58:00 +0000

Quoting: fionacatrionaTeresa do you see the tick box under "Preview your post"? It says "Notify me by email when someone replies to this thread. Next time you post something, make sure the box is unticked or you get an email every time one of us writes something after you That's my point - I do like to get an email so I know when someone has posted, but then you continue to get emails every time after that too. Most other sites send you one for the first post o...

Reply by Fiona C

Sat, 07 Jun 2008 08:39:05 +0000

Hello Times Health Club Can you explain why some of our threads now start with a large white space at the top? It's a bit confusing as you don't realise there's anything there until you scroll down the page a bit. Only started happening about a week/10 days ago.

Reply by Fiona C

Sat, 07 Jun 2008 08:37:18 +0000

Quoting: Sparky67I can end up with an in-box full of email notifications Teresa do you see the tick box under "Preview your post"? It says "Notify me by email when someone replies to this thread. Next time you post something, make sure the box is unticked or you get an email every time one of us writes something after you ...

Reply by Jackie W

Wed, 04 Jun 2008 07:39:48 +0000

Do you mean in the middle of a session, or when you return to the THC? At the start of a new session, the system usually remembers me, but sometimes I have to log in. I also find that sometimes that in the middle of reading a page or keying in a message, the system suddenly takes me back to my home page without me clicking on anything.......

Reply by jackie morton

Tue, 03 Jun 2008 18:16:38 +0000

Why sometimes do I find that I have been automaticly logged off the website. Has it happened to anyone else?

Reply by Teresa Edgley

Tue, 03 Jun 2008 15:58:29 +0000

This isn't really an error as such, but I subscribe to posts by email, and get en email every time a new post is made. If there's a lot of activity on a few threads then I can end up with an in-box full of email notifications, and you have to look at each one to see what threads they relate to. Some sites send email notifications on the first post after your last post only, and then you won't receive any more emails until you visit the thread - it means you only get one email ...

Reply by Emmanuelle Marvy

Tue, 03 Jun 2008 15:21:12 +0000

Hi Emm, Apologies, you're right i hadn't realise you couldn't use this trick for the Track tool. The data hasn't gone forever though and when we fix the problem (which i can assure you we're working on!) you'll be able to see all your data again. We're also working on the other issues and I'll update you when we find solutions. Best,...

Reply by Goesona Bit

Tue, 03 Jun 2008 14:19:50 +0000

Thanks Em, Jackie's right that doesn't work for 'Track'. I guess the data has gone forever. What about changing username - is there a way of doing that? Emm

Reply by Jackie W

Tue, 03 Jun 2008 14:12:11 +0000

Hi Em Don't think suggestion above will help Emm. Like Emm, I have used "Track" for storing measurements of waist, hips etc, but just tried your suggestion above and it only exports data for exercise, weight and diet. While I am here, any progess on the intermittent "object error" when sending messages? My feeling is that it occurs more commonly when doing a reply rather than creating a new message. And more commonly still if replying to a reply. It doesn't se...

Reply by Emmanuelle Marvy

Tue, 03 Jun 2008 13:29:27 +0000

Hi Emm, This is a tricky one we're still looking into but it looks like it's going to take a bit longer to solve. In the Diet or Exercise sections, just below your activity graph, clicking on "see your graph in more detail" collapses a graph window. In that window, clicking on "export your data to a CSV file" allows you to see the data related to what you've been tracking on the Times Health Club from when you joined. I know it's less user friendly than ...

Reply by Goesona Bit

Mon, 02 Jun 2008 12:23:40 +0000

copied from May 8th Quoting: flowersHi THC administrators, Any progress on being able to look at data entered under 'Track' since January? Really would like to know if my hips and waist have gone down. Looking forward to an answer, Emm Not quite a month since but any progress on this one Em?...

Reply by Emmanuelle Marvy

Mon, 02 Jun 2008 08:26:24 +0000

Hi everyone, Some of you have had technical problems with communication tools of the Times health Club. Well, we've found what the problems were and it should all be working fine now. Password reminders should all be received, everyone should receive their motivators reports, "potential motivators" should now receive their motivator request and all group leaders should be able to reach their members. Please come back to us if you are still experimenting any problems. Customer...

Reply by Jackie W

Sun, 18 May 2008 12:43:13 +0000

Quoting: Sparky67Thanks for reminding me that I only just weigh less than my starting weight from over a month ago Sorry Teresa - but given that you've been at home for several weeks and not able to exercise, think that's something to be proud of. And you are doing something that I told myself I must do once I reach my target weight: when I have put a few pounds on, I must take action sooner rather than later....

Reply by Teresa Edgley

Sun, 18 May 2008 12:26:46 +0000

I don't think so - I was below my starting weight yesterday as well, and it was still showing my target correctly. A couple of weeks ago I went below my starting weight as well, and it was still there. Thanks for reminding me that I only just weigh less than my starting weight from over a month ago!!! It could have been because the day I had set to reach the target by had come round? I can't remember what I set now, but I didn't think it was that soon... But I've now...

Reply by Jackie W

Sun, 18 May 2008 11:00:22 +0000

No problem here - I'm still showing number of pounds to lose to my target weight. Wonder if it's anything to do with the fact that you put on weight when you were confined to home post op which took you above your "starting weight". Now that you have lost this weight, you are once more below your starting weight (though of course still above target weight)....

Reply by Teresa Edgley

Sun, 18 May 2008 09:53:50 +0000

I seem to have reached my goal this morning - which would have been nice, if only it were true... Quote: Start weight: 73.5 kg Goal weight: 70.0 kg Current weight: 73.1 kg GOAL MET! Work that one out - has anyone else got this message today?

Reply by Emmanuelle Marvy

Thu, 15 May 2008 10:27:12 +0000

Hi Ron, Really sorry to hear you had issues log on. I will try and help you log back in to your main account but will take this out of the forums to avoid cluttering it. Cheers, Em

Reply by Jennifer W

Thu, 15 May 2008 07:51:48 +0000

Phil, Can you expand on which graph you are struggling with eg. exercise, weight, all - and what you are not understanding??? Of is it a total blinding experience!!! Hoping to be able to help. JENNNIFER

Reply by Jackie W

Thu, 15 May 2008 07:25:28 +0000

Quoting: ronstruttInstead I have had to create an alternative identity to do so. What's this: our Ron, member of the month for May, reduced to a mere green blob? How are we going to keep up to date with your progress on your Dover-Durness cycle marathon next month if you can't log on Hope someone can sort your problem soon....

Reply by Ron Strutt

Wed, 14 May 2008 20:46:50 +0000

This forum software really sucks. I have never had any problems like this with any other forum software. I have just spent two hours trying to log on without success. Instead I have had to create an alternative identity to do so. Please get it sorted out, Times, with a software version that works with mobile PDAs too please. Soon!...

Reply by Emmanuelle Marvy

Tue, 13 May 2008 08:30:55 +0000

Thanks Jan we'll make a note of that. Cheers, Em

Reply by Jan Faulkner

Mon, 12 May 2008 21:22:03 +0000

Hi Em I have lost a few messages when I have hit the send button. I find that it happens when the message contains lots of information. I've never had the problem when the message is short. It's very annoying as it's so important to be able to get the message across to your contacts so by the time I've written the 'big' message and the system has refused it I've forgotten why I was sending the message! I then end up sending a short version which usually ...

Reply by Emmanuelle Marvy

Mon, 12 May 2008 14:29:51 +0000

Am sorry Jackie, Because the problem is intermitent, the testing we did must have been biaised which is possibly why we thought we'd solved the problem. For the same reason (interemitence) it's not going to be an easy problem to solve so bare with us we'll try and fix it as soon as we can. We will now aknowledge issues and tell you when they've been solved. Thanks for your help Em...

Reply by Jackie W

Mon, 12 May 2008 13:40:55 +0000

Quoting: emarvyI thought the "object error" issue had been solved. We'll look into it again then. Thanks Em. The problem has never gone away since I first reported it. Yesterday, I had to give in and send my message to contact in a water bottle! In same session, I was able to send messages to other contacts with no problems, but not to this particular person (though have done so successfully in past). If I'd known you thought the problem had been resolved, I would have ...

Reply by Emmanuelle Marvy

Mon, 12 May 2008 13:25:40 +0000

Thanks for your post Jacquie. I thought the "object error" issue had been solved. We'll look into it again then. I wans't aware of not being able to delete contacts so thanks for pointing this one out. Cheers, Em

Reply by Jackie W

Mon, 12 May 2008 13:11:39 +0000

HI Em Here are another two problems 1) "object error" on sending message to contact which I reported for second time on 29 February. Continues to plague me (and I know other users). Quoting: jackiewilsonQuote Object errors: Several of us in "50 Plus" group are having problems with sending messages. We key in message to one of our contacts and then click on "send" and it comes back "object error": nothing gets sent and our text is lost. Also ...

Reply by Emmanuelle Marvy

Mon, 12 May 2008 08:31:37 +0000

Thanks. We are aware of the issue related to only be able to track one month's worth of data and we're still looking into it. Em

Reply by Goesona Bit

Fri, 09 May 2008 13:55:14 +0000

...................yes and I could also go to Weight Watchers!

Reply by Fiona C

Fri, 09 May 2008 13:44:49 +0000

... no you're right Emm. The three THC ones (weight calories and exercise) you can view over different periods, but anything you're trying to track just shows the small graph with recent data on it. I've use one of the presets (water), but wonder what will happen when I get closer to my target of a bathful! You could always write your measurements in a notebook and hide it in your knicker drawer!...

Reply by Goesona Bit

Fri, 09 May 2008 12:59:25 +0000

Quoting: emarvyObviously this one will take priority as it's really important that you guys stay motivated to reach your goals. Am I the only one that can't view 'track' data over a long period of time? I don't use Motivator Reports so right now seeing that data would certainly help me to stay motivated to reach my goal. So for me it would be an equal priority (especially as it was asked a couple of months ago). But I guess if I'm the only one......................

Reply by Emmanuelle Marvy

Fri, 09 May 2008 11:52:52 +0000

Hi Jackie, This forum will always be on the forum's main page as it is a preset forum and you can find it under Website Support. We try and have as many ways to help our users as possible. One of them could be a post to this forum, another one is to go to the Help page and/or contact customer services through email from the Help page. Most of the problems are isolated (i.e. encountered by one user) and it wouldn't fair clutering forums with personal communications when these is...

Reply by Jackie W

Fri, 09 May 2008 11:03:38 +0000

Quoting: emarvyDon't despair, we have solved the main problems and you're doing the right thing by sharing issues on this forums Thanks. A couple of points. 1) Never sure how to find this forum. It's not listed under any of the groups - at moment, I can only find it under "Recent postings" (which of course relies on someone else making a posting). 2) You could do wonders for image of THC, and for morale among its members, if you a) acknowledged the reports of p...

Reply by Emmanuelle Marvy

Fri, 09 May 2008 10:21:40 +0000

Thanks Jackie, we'll put his one on the list again. Obviously this one will take priority as it's really important that you guys stay motivated to reach your goals. Really sorry about the frustration. Believe me we'd like to cross off those problems off our list too! Don't despair, we have solved the main problems and you're doing the right thing by sharing issues on this forums as we need to be aware of them to work on them and solve them. Cheers, Em...

Reply by Jackie W

Fri, 09 May 2008 10:02:47 +0000

Thanks Em for that feedback. It's so frustrating when one posts details of things not working and hears nothing.... So just to know that you are aware of problem and working on it is appreciated Incidentally, are you aware that Motivators Reports seem to have gone AWOL? They were working fine for me, but are no longer being sent. Once Tuesday has gone by, they are still on My Profile Page as to be sent with next week's report, but the date has shifted forward a week. This has been h...

Reply by Goesona Bit

Fri, 09 May 2008 09:53:17 +0000

Em Thanks, it's nice to know it's in hand. Emm

Reply by Emmanuelle Marvy

Fri, 09 May 2008 09:51:56 +0000

Hi all, All i can say is that we're aware of both issues and are trying to solve them as quickly as we can. Sorry for not bringing any good news...yet! Em

Reply by Goesona Bit

Fri, 09 May 2008 06:26:54 +0000

.........and the fact that I can't see my data as far back as Jan - I need some evidence that my body is changing!!

Reply by Fiona C

Thu, 08 May 2008 22:30:48 +0000

Quoting: flowersdoes that mean you don't know anyone at THC that can help us? Actually I did mention the quote problem over a glass of sparkling mineral water a few weeks ago - will remind Emma about it

Reply by Goesona Bit

Thu, 08 May 2008 15:46:01 +0000

So Fiona, does that mean you don't know anyone at THC that can help us?

Reply by Fiona C

Thu, 08 May 2008 15:17:31 +0000

Quoting: flowerson my home page ... so when are you going to release your details to your close friends on here? You know you don't actually exist anywhere apart from these topics?

Reply by Goesona Bit

Thu, 08 May 2008 14:31:15 +0000

Don't you have a 'friend' Fiona at the THC who can help? And an old one - do I need to know who's contact with who, or who's commented on suchandsuch's page on my home page?

Reply by Jackie W

Thu, 08 May 2008 14:12:18 +0000

Yes I agree with Fiona. It's very confusing. And in my case, I changed my name so only initial of surname showed, but my login name still shows my full surname. It would have been better if, when we registered to use the website, it was made clear what would be displayed on the forums. Perhaps you have made this change now, but meanwhile us early (and faithful) users have no choice in what is being displayed......

Reply by Fiona C

Thu, 08 May 2008 14:05:12 +0000

... well I may as well add my gripe here too. When you quote someone else, instead of coming up with their screen name (by which we all know each other), it comes up with their login name which (a) can be totally different and confusing as to who it is you've quoted and (b) could possibly be a confidential login name that people use for other purposes. Can you change this so that the quote uses our screen name? Fiona C PS here's an example - I'll just quote Goesona Bit a...

Reply by Goesona Bit

Thu, 08 May 2008 12:32:50 +0000

Hi THC administrators, Any progress on being able to look at data entered under 'Track' since January? Really would like to know if my hips and waist have gone down. Looking forward to an answer, Emm

Reply by Vanessa Pritchard-Jones

Thu, 06 Mar 2008 17:12:57 +0000

I don't know if anyone can help but I want to make posts within the group I run without them popping up on the general forum site-How do I do this? Other groups seem to keep their topics within the group -what is happening to ours? Cheers

Reply by S tafford

Mon, 03 Mar 2008 23:49:19 +0000

Will give the Paris thing a try - thanks Emm and Gee Wiz x

Reply by Shaun Collier

Mon, 03 Mar 2008 16:18:44 +0000

Thanks for your replies, Emmanuelle and Marion. Sorry my reply's so late. I'm at college right now, and - like many colleges - computers use the inferior IE7 as the web browser. Though the sliders work fine here. I'll try at home again when I get back. As for the text box at the side, that's only for setting your own suggested calorie intake, right? I suppose I may have to resort to using IE6 for the sliders at home, if that works. :P...

Reply by Goesona Bit

Mon, 03 Mar 2008 12:57:23 +0000

Well in the meantime how is it in Paris?

Reply by Gee wiz

Mon, 03 Mar 2008 12:44:49 +0000

This is just to prove that GMT &GMT+1 are actually showing the same time ! -you guys that need to know???? So I guess someone needs to change it?timeson line people??

Reply by Gee wiz

Mon, 03 Mar 2008 12:41:07 +0000

Back to Blighty GMT now??

Reply by Gee wiz

Mon, 03 Mar 2008 12:35:37 +0000

Hi Emm & Simone Ihave just change where i lived as you told us emm -and i now live in paris GMT+1!!! Wiz

Reply by Goesona Bit

Mon, 03 Mar 2008 12:28:29 +0000

Hey Tafford - I noticed the time difference when I joined 7 weeks ago. It is easier to just change the time zone (under 'about me') - I now live somewhere in the Azores -1GMT!!! Hope this helps. Emm

Reply by S tafford

Mon, 03 Mar 2008 10:11:50 +0000

CAN THE HOUR DIFFERENCE PROBLEM PLEASE BE ADDRESSED I put my stats in for calories and exercise last night - as I like to do this every day - and because it was after 11pm it is logged as today (3rd of March). Can this be recified please as have now missed a day and I cannot enter todays stats. This is a really important feature of the site for myself and many others. Thanks!...

Reply by heather streeter

Sat, 01 Mar 2008 19:02:22 +0000

sorry you are having problems sending messages. i am new to this site so cant really advise!!

Reply by Jackie W

Fri, 29 Feb 2008 17:36:12 +0000

Quoting: jackiewilsonObject errors Several of us in "50 Plus" group are having problems with sending messages. We key in message to one of our contacts and then click on "send" and it comes back "object error": nothing gets sent and our text is lost. Also get this when using "reply" to a message from our contacts. Doesn't happen every time send messages, but irratingly often. And once it happens, tends to happen three or four times consecutively. ...

Reply by Leclerc vânia maria

Thu, 28 Feb 2008 18:30:37 +0000

Hello everybody! This is my first message and I am anxious to loose 4 kgs... Thanks for any help! Vânia

Reply by A Mclean

Thu, 28 Feb 2008 15:54:25 +0000

Hi All - apologies for the groups directory going blank this morning - you can access the groups via http://www.timeshealth.co.uk/groups-all - the navigation issue will be resolved shortly. Thanks for your patience. Alasdair

Reply by Goesona Bit

Thu, 28 Feb 2008 15:38:49 +0000

Yep as white as snow - well except for the finger prints on the monitor!

Reply by Rabid Herbivore

Thu, 28 Feb 2008 14:57:23 +0000

Quoting: jodieWhere have GROUPS gone? You're right - it's blank for me too!!!

Reply by Jo Dothie

Thu, 28 Feb 2008 14:47:28 +0000

Where have GROUPS gone? When I click on it I get a blank page. Has anyone else got this problem?

Reply by Marion Eley

Mon, 25 Feb 2008 17:18:47 +0000

Quoting: ShaunC193I use Firefox as my browser and the calorie sliders never work Hi Shaun, I use Firefox too and the sliders work fine for me. Don't know what the problem is, but it's not a browser issue.

Reply by Emmanuelle Marvy

Mon, 25 Feb 2008 15:09:25 +0000

Hi Shaun, I use Firefox as well and the calorie slider works fine. There is a calorie text box next to it for you to input an exact number of calories manually. Does that not work either?

Reply by Jackie W

Mon, 25 Feb 2008 13:55:39 +0000

CHANGE OF NAME Times TEam - would it be possible to change the system to allow two changes of name, rather than one? I'd rather not been showing with first and surname. I did try to change it once, but aborted because it insisted on a surname. This seems to have been logged as my permitted one name change, and I cannot now alter. Or is there any way you can make a name change for me?...

Reply by Jackie W

Mon, 25 Feb 2008 13:47:01 +0000

Object errors Several of us in "50 Plus" group are having problems with sending messages. We key in message to one of our contacts and then click on "send" and it comes back "object error": nothing gets sent and our text is lost. Also get this when using "reply" to a message from our contacts. Doesn't happen every time send messages, but irratingly often. And once it happens, tends to happen three or four times consecutively. Fault appeared about l...

Reply by Shaun Collier

Mon, 25 Feb 2008 07:38:25 +0000

Can nobody help me out with another problem I've been having that I described in a thread here? I use Firefox as my browser and the calorie sliders never work. This has stopped me from being able to use the site, so now every week my girlfriend gets a progress report saying I've lost zero pounds. Very useful. (I know I can remove her from my motivators but I hope to be able to use the site one day.) Could you not add some kind of method of manual calorie input, such as a text box a...

Reply by annie p

Sun, 17 Feb 2008 09:30:01 +0000

The 'Track Anything' graphs are a waste of time as they only show the past month. Any data entered before that time is still present but can't be looked at graphically which rather defeats the object of having graphs. Surely the idea would be to look at achievements from the start. I've e-mailed the Times on numerous occasions over this but only seem to get back automated replies or replies to questions I didn't ask. ...

Reply by Bethany Doughty

Sat, 16 Feb 2008 11:33:05 +0000

Hi Fiona That's what I thought, but this week it wouldn't let me - everytime I tried to enter 10.5 it went red and wouldn't accept it. And now I can't work out how to amend old weights :-S

Reply by Fiona C

Sat, 16 Feb 2008 10:20:43 +0000

Quoting: BethanyFrancesI'm trying to entre my weight which includes 1/2lb. It won't let me do this, despite letting me last week, so it only shows that I've lost 1/2lb rather than 1lb. Hi Bethany Although it rounds your weight to the nearest pound after you've entered it, it shows exactly what you've lost. E.g. last week I put in xstones 9.5lbs and it rounded it up to xstones 10 lbs but showed I'd lost the extra 1/2 lb. Today I put in x stones 8.75lbs (yes I...

Reply by Anna Henderson

Sat, 16 Feb 2008 01:49:40 +0000

Hi - I'd also like to check the "Body Bump" - I'm assuming it is "Boby Pump" too but be good to check as don't want to believe burning more calories than really am!! Thanks!

Reply by Bethany Doughty

Wed, 13 Feb 2008 13:46:56 +0000

Hi I've written about this before, but no-one seems to have taken any notice! I'm trying to entre my weight which includes 1/2lb. It won't let me do this, despite letting me last week, so it only shows that I've lost 1/2lb rather than 1lb. This is annoying and demotivatng - can you sort this out please website people? Thanks!...

Reply by Jackie W

Thu, 07 Feb 2008 19:52:34 +0000

Quoting: amcleanHi Sue - my colleague just sent you a message to test this out and it seemed to work. We're trying to recreate the error to see what we can do to fix it. Hi A Mclean. This is Jackie who is having similar problem to Sue/Sam (see above). I've successfully established about 7 or 8 contacts, and this problem has happened so far with only two. Your colleague(?) Jon Bon also contacted me yesterday, and again that worked fine. One thing that may help is I am pretty cer...

Reply by Sam R

Thu, 07 Feb 2008 00:05:03 +0000

A Mclean - I'm the otherside of the contact problem with Sue Reed - everytime I try to message her I get Call back and you are not authorised to send message - Sue is currently deleted as it keeps telling me there is a pending contact request outstanding - but can't accept it - either because I didn't receive it or Sue didn't get it Sam...

Reply by A Mclean

Wed, 06 Feb 2008 22:40:40 +0000

Hi Sue - my colleague just sent you a message to test this out and it seemed to work. We're trying to recreate the error to see what we can do to fix it. Could you confirm if you have any specific privacy settings via the About Me tab? Also, please could you confirm you accepted the initial contact request which would have been the first message you received? Thanks!...

Reply by Sue Reed

Wed, 06 Feb 2008 21:24:22 +0000

Sam Rosen and I having enormous difficulties becoming contacts. Getting very frustrated!

Reply by A Mclean

Wed, 06 Feb 2008 19:14:08 +0000

Hi All - we're looking into the motivator request issue and will update to resolve it ASAP. Thanks for your patience.

Reply by Sam R

Wed, 06 Feb 2008 18:54:24 +0000

Snap Jackie - I have the same problem and like you we've deleted each other - actually in the other side of this problem Sue can't even delete me - I have emailed the site who sent an email addressed to someone called Suzanne Rose (?) - they can't even get the name of the person they are mailing right - anyway - apparently they are working on the problem - I emailed over the weekend and got the email on Monday - doesn't help you much but at least you know you aren't alo...

Reply by Jackie W

Wed, 06 Feb 2008 17:44:06 +0000

PROBLEM ACCEPTING CONTACTS & MOTIVEES Anybody else experienced problems with accepting contacts and agreeing to motivate people? Works fine for some people, but with others no matter what I do if I try to accept request or send them a message I get "CALLBACK ERROR:You are not authorized to send a message to this user" We've even tried deleting each other as contacts and motivators/motivees, but get exactly same problem when try to start again. The system won't ev...

Reply by Jackie W

Wed, 06 Feb 2008 17:33:18 +0000

Quoting: flowersPS Just read that you weighed in (at the very beginning) at 10.5lbs - were you the first child? Do you have children and if so were they healthy weights? Hi Goesona Bit - not I was the second child (my older brother was a mere 10 lb at birth). And I don't have children. I was some 2 weeks late, though - at the time I was born they didn't do much about inducing birth....

Reply by Trev .

Mon, 04 Feb 2008 23:19:19 +0000

Any clues as to why I can't see the comments that have been made on my home page...?

Reply by imran saiyed

Mon, 04 Feb 2008 18:29:00 +0000

I couldn't log back in the other day so I have re-registered. Please don't send another pedometer!!!

Reply by Chris D

Wed, 30 Jan 2008 23:04:46 +0000

I'm also a little concerned that my full name is displayed and I'm also a bit irritated by the exercise tracker - I'd like to be able to log a gym session as one whole activity. I do a minimum of three things at each visit and on some days I also have a short swim or a half-hour walk. My total activity is about an hour, but difficult to reflect accurately. I find the site useful, despite my grumbles....

Reply by P N

Wed, 30 Jan 2008 20:28:31 +0000

I tried entering my weight... 11 stone 13.4 pounds but it wouldnt let me. is there a limit on the number of digits u can enter? can this be changed?

Reply by Jo Dothie

Fri, 25 Jan 2008 10:43:22 +0000

Thanks Susie B. I wondered how you did it!

Reply by Liz Butler

Thu, 24 Jan 2008 19:55:37 +0000

Is there any way of looking at you calories in a graph alone without the quality of the food eaten than day being added in and confusing things. I have ended up tracking my calories eaten in the track section which works fine but it seems silly to be adding them in twice each day. Also in the track section there is a dotted line drawn through the graph, I assume its the average value but there is no way of finding out what this number is. Finally a graph without numbers is a bit meaningless, wit...

Reply by moira redmond

Thu, 24 Jan 2008 13:50:31 +0000

I have tried to download the i-pod music and can't get to it. Any help? Is it because I am outside the uk?

Reply by Bethany Doughty

Thu, 24 Jan 2008 13:26:54 +0000

Hi Does anyone know how you can show half pounds on the weight tracking? Mine all seem to round up, which is a tiny bit depressing!

Reply by dizzy lizzy

Tue, 22 Jan 2008 18:57:32 +0000

Hi Goesona well I like the name. Cass thanks for the tip. I tried putting two names in and it worked so thanks again. Hope you are as good at losing weight. Thanks again x

Reply by Goesona Bit

Tue, 22 Jan 2008 18:03:25 +0000

I've also noticed it's slow connecting to the site. If I ever get that reply from the Times I'll let you know. So you don't live where you say you're from so locals won't be able to track you down, perhaps you could change your photo then if it means that much, there's more than one Jackie Wilson - I know a famous one, well it wouldn't be him cos he's dead but you know what I mean. Are you worth tracking down?? I haven't told anyone that I&#...

Reply by Jackie W

Tue, 22 Jan 2008 17:46:27 +0000

I also have a problem with my full name coming up because I live in a small village and could be easily tracked down from the informaton on this website, which makes me uneasy. Even having just initial of surname is a problem - but now it won't even let me make that change. I did try to change name of village to county or area name, but the system will accept only place names on its Gazetteer database. And once a place name has been entered, it's not possible to leave it blank. So ...

Reply by Goesona Bit

Tue, 22 Jan 2008 17:25:49 +0000

This is a copy in answer to your question liz where you posted the same question (it's a matter of which you get to first!) I changed my name and then wanted to change it again and wouldn't allow me to. No use posting comments on 'website errors' - very few of those comments have been answered. emailed Times and got some automated answer on how to change name, it was obvious no human had read it. Someone did reply again today with some questions specifically about the prob...

Reply by Cass W

Tue, 22 Jan 2008 14:51:39 +0000

That happened to me so what I did was put my initial of my surname and then I could update it okay. It seems to require two names or at least an initial of some sort.

Reply by dizzy lizzy

Tue, 22 Jan 2008 14:40:14 +0000

Hi, I have tried to change the name that appears on the screen when I go on group/forum. I dont want my full name to come up but want to use a user name. I have tried a suggestion by one of the forum users but it doesnt work so someone advised me to try this (both very helpful) I went to "about me" then to change starting weight and name. When I go to try to change my name the "full name" just comes up highlighted and doesnt allow me to change my name. Can someone please...

Reply by Goesona Bit

Tue, 22 Jan 2008 11:09:48 +0000

I noticed that from the beginning sam (shows how smart I am) and asked the question of the Times guys who promptly ignored it - I just changed my time zone to -1GMT not sure where that puts me geographically!

Reply by Sam R

Sun, 20 Jan 2008 22:47:15 +0000

Time issue - why are posts showing times ahead of when they were actually posted. I thought you were running on GMT here but appear to be working an hour ahead of ourselves - can this be addressed?

Reply by Rabid Herbivore

Sat, 19 Jan 2008 19:14:40 +0000

OK, great. Appears more pixelly than on Flickr screen - but it does appear! Thank you. Herbie

Reply by Susie B.

Sat, 19 Jan 2008 18:37:28 +0000

RH - you will need to use a host like Photobucket or Flickr to give you a url. Click on the 4th icon above (little coloured things) and then insert your url. The picture should then post. If you have probs get back to me, as I'm not the worlds best at explaining. Susie. Ps , it may not show as a picture until you click the preview button. ...

Reply by Rabid Herbivore

Sat, 19 Jan 2008 18:17:43 +0000

Graphs? Yeah, hover over the weight one and it pops up with training!!!

Reply by Rabid Herbivore

Sat, 19 Jan 2008 16:05:43 +0000

Can I put a photo in a post? And if so, how? Many thanks, Herbie

Reply by Roger Clarkson

Sat, 19 Jan 2008 02:05:17 +0000

Just noticed the time - one hour ahead.

Reply by Liz Butler

Sun, 13 Jan 2008 20:43:04 +0000

Yeah, some help on the food graph would be good. I understand that the quality of your diet is important but plotting it on the same graph as the calories is confusing. Calories alone would be more informative. Also any way of plotting food calories and exercise calories on the same graph?

Reply by Jonathan Langford

Sun, 13 Jan 2008 07:17:16 +0000

It's only a little thing, but why is my weight and target in pounds? Most British users would recognise their weight in stones and pounds and younger users might actually prefer to see their weight in kilograms. Is there an option to change the units to metric?

Reply by Victoria Saer

Sat, 12 Jan 2008 22:51:30 +0000

How do I make Times Health Club my home page?

Reply by Cass W

Sat, 12 Jan 2008 19:22:00 +0000

Thank you. Its nice to get a reply. We had done all that but with no luck. . No worries. Will try again

Reply by A Mclean

Sat, 12 Jan 2008 18:54:57 +0000

Hi Cass...thanks for your message and sorry for the delay in getting back to you. Is your friend setup as a motivator on The Times Health Club? He/she would need to set themselves up to be a motivator by clicking on the 'Want to motivate others?' link on the bottom left of the start page in the Motivator pane. Once he/she's done that you can visit their page and click request to be your motivator next to their picture. I hope that helps....

Reply by Sue Reed

Sat, 12 Jan 2008 18:52:26 +0000

Having trouble finding free workout downloads. Can anyone help?

Reply by Cass W

Sat, 12 Jan 2008 18:38:42 +0000

It would be extremely helpful if our questions were answered! I thought this thread would solve any problems? Are there any moderators on board that could help?

Reply by Gee wiz

Fri, 11 Jan 2008 15:22:46 +0000

about the graphs ,I cant understand what they are about either

Reply by Trev .

Fri, 11 Jan 2008 05:24:06 +0000

Hi All, also having problems accepting invitation to be a motivator.,..? puzzled and perplexed

Reply by Goesona Bit

Thu, 10 Jan 2008 18:43:35 +0000

Are all the clocks in my house an hour slow because the time on the forum messages is ahead? Am I missing something?

Reply by Cass W

Wed, 09 Jan 2008 18:31:29 +0000

Hi I seem to be having trouble adding my motivator .. also on the board. I have resent the invitation several times with no joy. I am getting Water bottles from him but no luck in opening them

Reply by Su Wong

Wed, 09 Jan 2008 18:04:55 +0000

are you able to add treadclimber and power plate and hula hooping onto the activitities list please. Thanks. Also agree with Alison about using username instead.

Reply by Lynda Regan

Wed, 09 Jan 2008 17:57:20 +0000

Hi I wonder if you can help with completing the activity section. Today I did a workout at the gym which included a wide range of things like rowing machine, treadmill etc. But there isnt a category of "gym" to enter it under. How should I record this please?

Reply by Alan Bradshaw

Wed, 09 Jan 2008 17:23:31 +0000

Getting an odd error, or its me no reading it right. I incorrectly entered my target weight when creating my profile, then I added my actual weight, and now after realising that according to the calculations I need to gain weight, I tried to reduce my Target weight to suitable value. It stubbornly won't let me, saying that my target weight is less than my current weight - isn't that the point???...

Reply by Tom Whitwell

Wed, 09 Jan 2008 11:21:08 +0000

Quoting: loobywhere has my post gone about the weightwatchers group? it had lots of responses so was quite popular, but now seems to have disappeared. Do you mean this one here? http://www.timeshealth.co.uk/5_7_0.html

Reply by Tom Whitwell

Wed, 09 Jan 2008 11:19:23 +0000

Quoting: kateCan I ask is "Body Bump" listed in the list of activities a misspelling of "Body Pump" or a genuine exercise? I'm pretty sure that's a mistake. We'll get onto it. Tom

Reply by A Mclean

Tue, 08 Jan 2008 21:53:34 +0000

Hi Anne you can change your display name by visiting the 'About Me' tabs next to the tools menu. Click 'Change Name and Starting Weight' on the right hand side.

Reply by Anne MacLehose

Tue, 08 Jan 2008 21:52:02 +0000

I would definitely prefer my user name to be displayed. Can anyone help?

Reply by Beverley 13

Tue, 08 Jan 2008 17:57:49 +0000

Forget it, posting the message makes it work!!

Reply by Beverley 13

Tue, 08 Jan 2008 17:56:25 +0000

Can anyone tell me how to enable the smilies? I have clicked on "show smilie dictionary" but when I double click on a smilie to add it to my message, it transfers as the words not the little face.

Reply by looby lou

Mon, 07 Jan 2008 21:53:41 +0000

where has my post gone about the weightwatchers group? it had lots of responses so was quite popular, but now seems to have disappeared.

Reply by A Mclean

Mon, 07 Jan 2008 13:01:44 +0000

Hi Jane - you can change your real name by visiting the 'About Me' tab next to your tools and clicking on 'Change name and starting weight' on the right hand-side. Hope that helps.

Reply by looby lou

Mon, 07 Jan 2008 11:21:11 +0000

hi and good morning this is not an error, just a suggestion. is there anyway that within groups there could be forums and messages? i am running the weightwatchers group on this site and would love to be able to send motivational messages etc to all the members, but at the moment i don't think that is possible. is it something that could be considered do you think? thanks looby...

Reply by Jane V

Mon, 07 Jan 2008 10:46:05 +0000

I expected my user name rather than my real name to be displayed and have not been able to re set this. Please could you let me know how to do this P.S. worked out how to do it!

Reply by Phil Christopher

Sun, 06 Jan 2008 22:17:43 +0000

Does anyone understand the graphs? If so, please explain.

Reply by A Mclean

Sun, 06 Jan 2008 19:22:19 +0000

Hi Kate - you should be sorted now! Good luck!

Reply by Kate C

Sun, 06 Jan 2008 19:12:41 +0000

Hi there, nope, no luck unfortunately. Tried changing into different units etc, gone into both options. It still resolutely tells me I need to gain 12 stone. What's a girl to do? Now where's that pint of ben and jerrys, computer says so....

Reply by A Mclean

Sun, 06 Jan 2008 17:13:27 +0000

Hi Kate sounds like a weird error. Could you try changing your preferences in the About Me to show your weight in pounds then set your weight and then convert back into Stone? Also, you could try adjusting your starting weight on that page. Hope that helps.

Reply by Kate C

Sun, 06 Jan 2008 16:59:52 +0000

My current/target weight appears not to be calculating properly, I enter my target weight at 10 stone 0 lb and it then resets to 24 stone. Also when i put in the original figures it appears to be adding rather than subtracting telling me I have 12 stone odd to put on rather than the 20lbs I want to lose. I wish it was this was round!...

Reply by Debbie R

Sun, 06 Jan 2008 09:45:22 +0000

Many thanks for that hint.

Reply by A Mclean

Sun, 06 Jan 2008 08:01:56 +0000

Hi Debbie, You can change your name by going to the 'About Me' tab next to the tools and clicking 'Change Name and Starting Weight'. Hope that helps.

Reply by Debbie R

Sun, 06 Jan 2008 07:40:03 +0000

Any info on the username/real name display issue? I've seen a few people comment on it, but no feedback as to how to change the settings? Also, when registering, the email checker decided that my main email (which has a full stop in my name, before the @ symbol) was invalid. I used another to get around it....

Reply by Roger Gaunt

Sun, 06 Jan 2008 06:35:04 +0000

Probably it needs more than one days data to draw a graph? Give it a couple of days and then see it the problem resolves itself

Reply by jane aldous

Sat, 05 Jan 2008 16:17:57 +0000

When I enter my activities or what I have eaten and press enter neither graph updates - what am I doing wrong?

Reply by KATE B

Sat, 05 Jan 2008 15:53:00 +0000

Can I ask is "Body Bump" listed in the list of activities a misspelling of "Body Pump" or a genuine exercise?

Reply by Alison Thomas

Sat, 05 Jan 2008 15:17:08 +0000

Yeah I was surprised to see my 'real' name come up on posts - luckily I fibbed about my location to compensate I'd definately prefer to have my user name displayed.

Reply by Janet Chandler

Sat, 05 Jan 2008 13:26:26 +0000

I believe the weighing machines in Boots stores will give you your BMI . I think it costs about 70p to use one.

Reply by A Mclean

Sat, 05 Jan 2008 10:46:39 +0000

Hi Sean, Sorry about your photo issue. Could you try uploading a slightly smaller (<1mb) file? We have our tech team working on a way to allow larger pics but in the meantime that should be a good solution. Thanks for your patience.

Reply by looby lou

Sat, 05 Jan 2008 10:34:16 +0000

hi sean the first 2 i tried to upload didn't play at all, so just chose another and that went ok. same programme, same file, same everything. suggest you just try another one if you have it.

Reply by sean atkinson

Sat, 05 Jan 2008 10:17:20 +0000

hi one and all trying to get a photo out to put on web but its 1.9mb and will not transfer any suggestions (make em simple!!!) thanx

Reply by looby lou

Sat, 05 Jan 2008 09:52:54 +0000

hi roger- must admit i assumed the same regarding user names. whilst i don't have anything to hide we are told to be careful about how much we divulge online and giving your full name and date of birth (if you have chosen to) might be a bit too much. incidentally, not sure where times online is coming from but it's in a different time zone to london!!...

Reply by A Mclean

Sat, 05 Jan 2008 09:25:47 +0000

Hi Roger - your username is actually 'argie' as per your unique Times Health Club URL: http://argie.timeshealth.co.uk/ - if you run into any trouble just try requesting a new password. Thanks.

Reply by Roger Gaunt

Sat, 05 Jan 2008 09:24:10 +0000

No, we used different usernames and passwords, but when registering it also asked for a contact e-mail address, which it then rejected. I can only assume that it was because I'd already put the same address as my contact info. Incidentally, I assumed that my username would be the thing that shows against my posts here, not my real name. Not that I'm shy or anything....

Reply by A Mclean

Sat, 05 Jan 2008 09:08:37 +0000

Hi Roger, Your login shouldn't be your email address. If you check your email you should see the username and password in your welcome email. If not, you can request one using the 'Forgot Password' link under www.timeshealth.co.uk/login. I hope that helps.

Reply by Roger Gaunt

Sat, 05 Jan 2008 09:02:51 +0000

At the risk of straying back onto topic - Web site errors. My wife tried to log on, but it won't allow her to use the same e-mail address as mine. Surely we are not the only family where we have one address for us all? I won't share my bank account with her, but an e-mail account is easier to share. Back off topic, Grudfuttle, there are machines (very like bathroom scales) that measure Body fat. I believe it shoots a tiny current up one leg and down the other, and measures resistanc...

Reply by Bernadette Medany

Sat, 05 Jan 2008 08:55:00 +0000

The trouble with BMI is that it doesn't take into account the fact that muscle is denser than fat - for example it indicates that most rugby players are obese! It is also liable to distortion if you are a female with a large bust size. As a 5'0" female with a large chest, my BMI of 30+ would indicate obesity, yet my waist size is a 14 ... I count myself as overweight rather than obese, yet to achieve a BMI of less than 25 I'd have to lose 2 stone. I think it's health...

Reply by Arthur Grudfuttle

Sat, 05 Jan 2008 07:05:38 +0000

So how does that work Alexandra? How does one work out body fat percentage? Grudfuttle.

Reply by Alexandra Harkness

Sat, 05 Jan 2008 07:02:03 +0000

I think people should focus more on body fat percentage. For example, if I was to tell you my friends weight and height, most people would assume she is fat, but actually she just has a large amount of muscle mass and is one of the slimmest, and healthiest people I know.

Reply by Arthur Grudfuttle

Sat, 05 Jan 2008 06:56:49 +0000

I seem to remember, wasn't there some controversy about whether BMI was an accurate indicator of healthy weight and height....? Grudfuttle.

Reply by Hilly Janes

Sat, 05 Jan 2008 06:25:32 +0000

Hello There's no such thing as an ideal weight really, though you can work out what a healthy weight for your height is using a BMI calculator. We'll try and get one up and running on the site soon, in the meantime try http://www.nhlbisupport.com/bmi/ If you come out as overweight, then try again using a lower weight until you get a BMI below 24.9. That would then be your ideal max weight. The lowest healthy BMI is 18.5 Hilly Janes The Times Body&Soul editor...

Reply by Phil Newman

Sat, 05 Jan 2008 05:36:45 +0000

There are many places that show "ideal" weight tables. From personal experience I was once told my ideal weight and although I achieved it I looked like a beanpole. This site http://www.caloriecounting.co.uk/resources/charts/ ideal.htm will give you some idea but I believe you will know when you feel comfortable with yourself....

Reply by A Mclean

Sat, 05 Jan 2008 05:26:36 +0000

Hi Phil...thanks for the feedback. Location setup is being worked on by the tech team and will be live and running very soon. Sorry for the inconvenience. Hi Cathy, I suggest posting something in the forums for your fellow Times Health Club members and I'm sure you'll get some helpful feedback. At the moment the Times Health Club doesn't make a recommendation on your 'ideal weight'. Good Luck!...

Reply by Cathy M-R

Sat, 05 Jan 2008 05:20:26 +0000

Hi there - I have the same problem. Also a question - where do I find what my ideal weight should be? Your "road-tester" mentions that you can do it in his article, but I can't find it............ Thanks for any help you can give!

Reply by Phil Newman

Sat, 05 Jan 2008 05:17:38 +0000

The system wont accept my location. I can select UK but entering "Churchdown" or "Gloucester" shows a striped blue activity block and then nothing. Also trying to "Reply" to your welcome message to send you the comment above gives an "Object doesnt support....." error ...